Please use the size guide on each product page before ordering. PUPEU sizes may differ from standard US, Canadian, or UK sizing.

For pet apparel, choose your pet's size by chest measurement first. Measure around the widest part of the chest, usually just behind the front legs.

If your pet is between sizes, we recommend choosing the larger size.

A comfortable chest fit is especially important because your pet needs room to walk, sit, stretch, and breathe naturally.

Breed and weight can be helpful references, but they should not be the only basis for choosing a size. Pets of the same breed can have different chest width, neck size, and body length.

Please compare your pet's actual measurements with the product size guide.

For human apparel, our size charts show garment measurements, not body measurements.

Please compare the garment measurements with a similar item you already own for a more confident fit.

Yes. Please allow a 1-3 cm difference due to manual measurement.

If you are unsure, contact us before ordering and we will do our best to help you choose.

If the size is not quite right, you may request our one-time size support within 48 hours of delivery.

With size support, you may keep the original item, no return is required, and you can receive 50% off the same item in a different size. You only pay 50% of the item price plus shipping.

The replacement must be the same style and color, and this benefit is limited to one size support request per order.

No. PUPEU size support is an additional benefit and does not affect any statutory return rights you may have under applicable consumer law.

In PUPEU, you can buy outfits for the owner separately, outfits for the pet separately, or outfits that combine both.

No. Pet and human pieces are designed for different body shapes and movement needs. They are made to look coordinated, but the fit, construction, or fabric weight may differ for comfort.

We do our best to show colors accurately, but small differences may occur because of lighting, screen settings, photography, and fabric differences.

Yes. Many customers mix solids, stripes, and prints to create a softer matching look. Matching does not always need to mean identical.

Yes. PUPEU pieces are designed for real shared moments, including daily walks, weekend outings, travel days, and family photos.

Please always consider weather, temperature, and your pet's comfort during longer wear.

PUPEU clothing is best for supervised outings, walks, photos, travel, and everyday moments.

Please remove the garment if your pet seems too warm, stressed, restricted, or uncomfortable.

For hygiene and cross-contamination reasons, pet apparel may only be returned if it has not been worn by or placed on an animal.

Pet apparel must be unused, free from pet hair, dander, saliva, odors, stains, and signs of wear, with original tags attached and in original condition and packaging where possible.

Human apparel may be briefly tried on indoors.

To be eligible for return, it must be unworn except for brief indoor try-on, unwashed, unaltered, free from stains, makeup, deodorant marks, odors, pet hair, or other signs of use, and returned with all original tags attached.

Please follow the care label on each item first. In general, gentle washing with cold water is best for keeping the shape and color longer.

We recommend washing inside out, using mild detergent, avoiding bleach, and air drying where possible.

Personalized, custom-made, embroidered, or made-to-order items are final sale unless they arrive damaged, defective, or different from the confirmed order details.

If your pet has sensitive skin, allergies, hot spots, or a medical condition, introduce new clothing gradually and check your pet after wear.

If irritation appears, remove the item and consult your veterinarian if needed.

After checkout, you should receive an order confirmation email with your order details. If you do not see it, please check your spam or promotions folder.

If you notice an address error, contact us as soon as possible at support@pupeupets.com.

We will do our best to update the address before the order is processed. Once an order has shipped, we may not be able to change the address or redirect the package.

Please make sure your shipping address is correct before placing your order.

PUPEU is not responsible for packages delayed, returned, or lost due to an incorrect or incomplete address provided at checkout.

Please contact us as soon as possible. If your order has not been processed, we will do our best to help.

Once an order has been packed or shipped, changes or cancellation may no longer be possible.

In most cases, only one discount code can be used per order. Some promotions cannot be combined with other discounts, sale prices, or gift cards.

Discount codes should be entered at checkout before the order is submitted. We may not be able to apply a code after an order has already been placed.

Orders placed Monday-Friday are usually shipped within 24 hours.

Weekend orders and orders placed on public holidays will be processed no later than the next business day.

Processing time is separate from shipping time. Shipping time begins after your order has been packed, shipped, and handed over to the carrier.

Estimated delivery times are based on our recent delivered orders:

• USA: about 5-8 business days for most recent orders. Some areas may take 7-10 business days.
• Canada: about 7-10 business days. Remote areas may take up to 15 business days.
• UK & Ireland: about 5-8 business days.
• Australia: about 6-10 business days.
• EU: about 7-10 business days.
• Rest of World: about 5-15 business days.

These estimates may vary depending on local carriers, customs checks, weather, peak seasons, holidays, or other factors outside our control.

Yes. Once your order has been shipped, you will receive a tracking number by email.

Tracking updates may take some time to appear, especially while the package is moving between international carriers, customs, or local delivery partners.

Tracking can pause while a package is moving between carriers, customs, or local delivery partners.

If your tracking has not updated for several days, please contact us at support@pupeupets.com and we will help check the latest available information.

Yes. In rare cases, customs inspections may cause delays.

PUPEU is not responsible for delays caused by customs, local carriers, weather, incorrect addresses, missed deliveries, or other circumstances outside our control. However, if your package appears delayed or unusual, please contact us and we will help follow up where possible.

Please first check your mailbox, porch, front desk, parcel locker, reception area, neighbors, household members, and any delivery notice from the local carrier.

If you still cannot locate the package, contact us with your order number and tracking information. We will help review the situation and guide you through the next steps.

Please contact support@pupeupets.com and include your order number so we can assist you faster.

Eligible items may be returned by contacting us within 14 days of delivery.

Once your return request is approved, the item must be sent back within the time frame provided in our return instructions.

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Returned items must be in their original condition.

Items that show signs of use, washing, alteration, stains, odors, pet hair, dander, saliva, or damage caused after delivery may not be accepted for return.

For hygiene and cross-contamination reasons, pet apparel may only be returned if it has not been worn by or placed on an animal.

It must be unused, free from pet hair, dander, saliva, odors, stains, and signs of wear, returned with all original tags attached, and in original condition and packaging where possible.

This does not affect your rights if the item arrives damaged, defective, or incorrect.

Human apparel may be briefly tried on indoors.

To be eligible for return, it must be unworn except for brief indoor try-on, unwashed, unaltered, free from stains, makeup, deodorant marks, odors, pet hair, or other signs of use, and returned with all original tags attached.

For regular exchanges, the fastest way to get what you want is to return the eligible item first, and once the return is accepted, place a separate purchase for the new item.

If the issue is sizing, you may also be eligible for our one-time size support within 48 hours of delivery.

If the size is not quite right, you may request one-time size support within 48 hours of delivery.

• You may keep the original item.
• No return is required.
• You can receive 50% off the same item in a different size.
• You only pay 50% of the item price plus shipping.
• The replacement must be the same style and color.
• Limited to one size support request per order.

For size-related, preference-based, or change-of-mind returns, customers are responsible for return shipping costs.

Original shipping costs and replacement shipping costs are generally non-refundable, except where required by applicable law.

If an item arrives damaged, defective, or incorrect, PUPEU will cover the appropriate resolution costs.

Please contact us as soon as possible with your order number, clear photos of the item, and photos of the packaging if relevant.

Once confirmed, we will provide an appropriate solution at no additional cost. This may include a replacement, refund, or another suitable resolution.

Damaged, defective, or incorrect items are handled separately and do not count toward the one-time size support offer.

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may need additional time to process and post the refund.